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Thread: LOR Hardware Utility Doesn't Locate Controller

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    Official Lurker aproctor's Avatar
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    Default LOR Hardware Utility Doesn't Locate Controller

    5 of 6 brand new controllers connected via Cat5 configure, change Unit ID and test fine. 6th is not found when I "Refresh" Select Unit to Configure. Since I can't get it configured, I can't change the Unit ID and it won't send/receive commands. I'm afraid I won't be able to get LOR on the phone until Monday for help. Any ideas?

    Austin

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    Professional Net Lurker Jack Stevens's Avatar
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    Default Re: LOR Hardware Utility Doesn't Locate Controller

    If you don't have it connected by itself on the network, make it the only unit on the network. It may be able to communicate as controller 1, even if it doesn't show up. That's the fall-back if the following doesn't work.

    In the hardware utility, refresh the firmware by clicking the "Firmware" button at the bottom. Use the "only one unit is connected" selection, select the appropriate firmware for your device - in my case, that would be "CTB16PC_V4-32.lhx" but you may have something other that the CTB-16-PC controllers. Then click the "Download" button.

    I hope that fixes the issue for you. I generally refresh the firmware on each of my controllers every year now, since the same thing happened to me a couple of years ago.

    There is also a force-reset process, but you'll have to look on the Light-O-Rama web site for that; I remember it requiring a jumper but don't remember much else about it, and it didn't fix the above issue. The firmware refresh did.

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    Default Re: LOR Hardware Utility Doesn't Locate Controller

    Ok. I'm not the premo computer guy, so please bare with me.
    I only have the one controller plugged in on the network, and have attempted to use it as controller 1 but can't even force it to test run lights connected to the dongles.
    I went through the firmware steps you indicated but honestly don't know which firmware goes with my device or where to find that info so I stopped. I have the 16 channel LOR green boards in plastic enclosures that were pre-assembled (everyone seems to ask this when I have a question). They are labeled CTB16PC V2.

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    Senior Member mpurser's Avatar
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    Default Re: LOR Hardware Utility Doesn't Locate Controller

    have you tryed the other rj 45 jack one of my boards has one com jack dead it won t connect on a dead jack

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    Default Re: LOR Hardware Utility Doesn't Locate Controller

    I did, several times.

    Do you know how to determine what version of firmware I am running? Jack said to refresh it but I don't know which version I have???

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    Senior Member mpurser's Avatar
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    Default Re: LOR Hardware Utility Doesn't Locate Controller

    i do not think you can with out the hardware finding it send an e mail to the lor help desk telling them when you bought it thay may be able to tell from the records

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    Default Re: LOR Hardware Utility Doesn't Locate Controller

    10-4. Thanks.

    Anyone else have any ideas to troubleshoot?

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    Havin fun ! kidcole's Avatar
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    Default Re: LOR Hardware Utility Doesn't Locate Controller

    Hi Austin. Nice to hear from you. Sorry you are having trouble ..

    There is a reset pricedure in the troubleshooting guide. Try this .. Power of the controller, remove the jumper from J0, power it on
    for a few seconds, the LED will flash twice, pause, flash twice, pause…,, power it off and replace the jumper. Power back on and folloow setup instructions (if it works) ..

    The rest of the troubleshooting guide shows checking the contcheck voltages which sound like those might not do you any good.
    Thanks,

    Denny Cole
    https://www.facebook.com/groups/Cole...ristmasLights/

    Back to Work <unretired> so I went Static in 2017. Planning xLights when I retire <again>. Maybe 2019 ?

    Falcon - 3 F16V3 & 1 PiCap, Sandevices - 2 E681 & 4 E6804, 288 Channels Lynx Express, 108 Channels DC DMX,
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    Default Re: LOR Hardware Utility Doesn't Locate Controller

    Thanks Denny. Still nothing. I changed the Max Unit Id to F0 and still no results.

    I'm at a loss and being new to LOR most everything troubleshooting wise is foreign to me.

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    Professional Net Lurker Jack Stevens's Avatar
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    Default Re: LOR Hardware Utility Doesn't Locate Controller

    OK, I also had both my RJ45 jacks go bad on one controller, and had to use the RJ11 that year. LOR fixed that for me earlier this year during their "slow" season.

    Denny brought up a good point. When you power the unit up, with nothing plugged into the RJ45/RJ11 jacks, does the LED flash on and off constantly, and go on solid when you plug a data cable into it that is plugged into the dongle? If not, after doing the reset that Denny mentioned that I couldn't remember previously, does it do that? If it's flashing on/off with the data cable plugged in, does it go solid if you press the cable in? That is an indication of a bad RJ45.

    It doesn't matter which version firmware you have loaded on the device, if it's corrupted. Pick the CTB-16-PC-whatever-version-you-have and download it to the controller, making sure you have the "only one controller connected" radio button selected.

    If that doesn't work, and it's not a bad jack (or even if it is) it sounds like LOR time. Not a good time of year to have that happen.

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    Default Re: LOR Hardware Utility Doesn't Locate Controller

    HU open:
    -Power on to controller, no data cables plugged in = flashing led
    -Power on to controller, plug in Cat5 cable to either jack = solid red led

    HU closed:
    -Power on without Cat5 data cable = flashing led
    -Power on with Cat5 data cable - flashing led

    Where do I connect the RJ11 to on the computer side? I don't seem to have a jack that resembles that on my laptop...

    I've been submitting LOR Support tickets and they have answered yesterday and today (but it is the weekend and I'm not hearing much).
    Headed out of town tomorrow - Thursday and can't stand thinking that I've got to wait until next weekend to "open", at the earliest.

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    Senior Member mpurser's Avatar
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    Default Re: LOR Hardware Utility Doesn't Locate Controller

    wish i could be of more help

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    Default Re: LOR Hardware Utility Doesn't Locate Controller

    In your first post do you have all six controller hook up and turn on using HU?
    Refresh.
    It is only finding 5 of the controller? If this is right you may have two controller with the same ID.
    If it fell out of the sky I didn't work on it.

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    Registered User Don Williams's Avatar
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    Default Re: LOR Hardware Utility Doesn't Locate Controller

    Austin, I have almost seen every problem there is so
    try the following.
    I think we can fix this problem !

    It seems like your original ID was lost in cyper space.
    Make sure you have only the problem controller hooked up.

    Go to Change Existing ID---------- On the drop down menu select ANY UNIT --------- then on the new unit ID select the unit ID that you had on the controller.

    Then click Change unit ID . A Warning Window will pop up. Just make sure you only have one controller hooked up. Click OK YOUR CONTROLLER NOW HAS AN ID # .

    Click REFRESH and the utility should have found your unit

    Please post the results

    Don Williams
    Lake Myra Christmas

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    Professional Net Lurker Jack Stevens's Avatar
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    Default Re: LOR Hardware Utility Doesn't Locate Controller

    Quote Originally Posted by aproctor View Post
    HU open:
    -Power on to controller, no data cables plugged in = flashing led
    -Power on to controller, plug in Cat5 cable to either jack = solid red led

    HU closed:
    -Power on without Cat5 data cable = flashing led
    -Power on with Cat5 data cable - flashing led

    Where do I connect the RJ11 to on the computer side? I don't seem to have a jack that resembles that on my laptop...

    I've been submitting LOR Support tickets and they have answered yesterday and today (but it is the weekend and I'm not hearing much).
    Headed out of town tomorrow - Thursday and can't stand thinking that I've got to wait until next weekend to "open", at the earliest.

    Flashing red is good; it means the firmware is probably in good shape.

    You have me a bit concerned there, though, with the question about the RJ11. You do have a dongle, correct? Just hook a phone line from the RJ45 in the dongle to the RJ11 in the controller. If you're going directly to the Ethernet jack in the computer, you shouldn't see any controller at all in the hardware utility. You also wouldn't be the first person to make that mistake, and wouldn't be the last, if you did that.

    The controller doesn't use all 8 wires in the RJ45 or all 4 wires in the RJ11. It uses the middle two connections for data, and makes power available for other devices on some of the other connections in the RJ45. They are also somewhat prone to breaking internally, especially if someone or an animal snags the data cable in the yard and tugs hard; I think it was a deer that got mine.

    Just because it looks like an Ethernet connection doesn't mean it is Ethernet.

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